Policies
General Policies
Cancellation Policy
A charge in the amount of 50% of your scheduled service will be enforced for no-shows and/or cancellations not performed at least 12 hours prior to appointment. If you are 10+ minutes late, this will be considered a no-show, and your appointment will need to be rescheduled, & 50% of your service will be charged. Please keep in mind appointments are brief scheduled back-to-back. When your appointment runs late, it throws off all subsequent appointments and inconveniences other people. Please text us if you are running late at 850-518-6061.
Appointments Made Outside of Operating Hours
Non-bridal in-studio makeup appointments can be accommodated for a $50 upcharge for Lisa Davis and $25 for all other staff members. This includes appointments made on:
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Sundays
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Weekday/weekend mornings before 8:00 am
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Weekday/weekend afternoons after 5:00 pm
Travel Fees for Non-Bridal Makeup Services
Appointments can be scheduled off-site at a location other than the studio for an additional $100 within a 30 mile round trip radius.
Bridal Makeup Policies
Minimum Party Size Requirement
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On-Site (at Venue) Makeup for Bridal Parties: A party minimum of 7, including bride, is required to book on-site bridal/non-bridal services on Saturdays and Sundays. A party of 5 or more is required for weekdays, including Fridays. If there are less than the required head count in the party the day of, services for the minimum party requirement (5 on Monday-Friday and 7 on Saturdays/Sundays) will still be charged. Groups that do not meet the head count can opt to pay the minimum in order to secure on-site services.
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In-Studio Makeup for Individual Brides: Brides who do not have a bridal party and wish to get their makeup done on their wedding day are welcome to book in-studio at the Image By Lisa Boutique! Brides with a wedding date on a Monday-Friday can book their traditional makeup or airbrush makeup appointments on Square (https://imagebylisa.square.site/). If a Saturday or Sunday appointment is needed, reach out to Image By Lisa to confirm in-studio availability.
Late Arrivals
Punctuality for bridal makeup appointments, like all logistics of a wedding day timeline, is very important. Late arrivals can cause scheduling conflicts and delays with the predetermined wedding timeline and Image By Lisa’s other appointments.
Late arrivals will incur a fee of $25 each half hour past the dedicated arrival time.
Travel For Bridal Services
Should travel outside of the Tallahassee, FL area (15 miles/ 30 miles round-trip), the additional cost will be $100/per hour. Should Image By Lisa staff be traveling outside of the state of Florida, all costs for travel to a booked event are to be paid by the client.
Costs may include, but are not limited to: airfare, hotel, transportation, parking, per diem, service incidentals and all taxes. Should the venue change after the original signing of this contract, additional travel fees may apply. There will be no cost within a 15-mile radius of Tallahassee, FL.
Bridal Cancellations
Non-refundable Deposit: In the event the client cancels on Image By Lisa for ANY REASON, deposit will NOT be refunded.
4 Month+ Cancellation Lead Time:
Bridal services are in high demand and booked far in advance in order to accommodate wedding timelines. Brides wishing to cancel pre-booked bridal services must notify Image By Lisa in WRITING, such as through text or email, within 4 months or more of the contracted event date. Clients that cancel previously secured bridal services less than 4 months from the contracted event date will incur 50% of the required minimum, or $350. This may exclude certain circumstances, such as natural disaster or death, made at the discretion of Image By Lisa on a case by case basis.
Cancellations Made by Image By Lisa: In the event Image By Lisa is unable to perform and complete day-of services, with the exception of Force Major/ Weather Clause (see below), client agrees that the refund of 100% of the booking deposit is the only liability to the makeup artist and any and all of its owners, employees, and agents. The refund of 100% of booking deposit will be issued within (30) days of cancellation date.